How May I Help You?

I have heard a lot about Flikr but had never made an account so this was a first. One more account and password to remember - *$!&%#! I uploaded pictures from Carol Connor's retirement party at Spaghetti Works I'd taken last Friday night. She was director at Lincoln City Libraries for 30 years - I was an employee there for about six. I wanted to share with Lincoln City Libraries staff so this was an easy way to get started. I've yet to figure out how to invite those people to look. I copied and pasted my information about the party into all my uploads before I discovered there was a "batch" option so I'll have to try that next time. I mapped the location right down to the address of Spaghetti Works. (I love when I encounter maps with photos!) I made a set of the photos and I did tag one photo with owhatageek and am still in the process of seeing how to get it loaded here........It is one of the catalogers with a funky hat during the milliner portion of the...

7.5 Habits of Life Long Learners I think it is essential to be a life-long learner. The easiest habit by far is accepting responsibility for my own learning. I have always looked for opportunities to expand and learn. The hardest habit is using technology to my advantage - - I feel like a lot of the technologies require login names and passwords and some require numbers, letters, characters, but only 9 or 8 or 4, some in caps, etc., and that has always been frustrating when I can't remember! HOWEVER, I have found that with Delicious, a new technology, I now have a way to bookmark all my web based sites and to keep notes for my accounts and passwords (encrypted to give me enough hint to get in). I am also on the verge of a real cell phone - I have a Trac phone which I only use about 500 minutes a year and keep off except when I'm traveling - but I am reluctant to be tied to a technology and to be "findable" 24/7. I like quiet and silence in my life. I will procee...

Mike told me he had just reconciled with his former wife - they had been divorced for thirty years. He was wanting some reconciliation quotes. I found a couple he liked: "The worst reconciliation is better than the best divorce." - Miguel de Cervantes Saavedra (1547-1616) "The practice of peace and reconciliation is one of the most vital and artistic of human actions." - Thich Nhat Hanh, (b 1926) Vietnamese monk, writer, activist Source: www.ThinkExist.com

This is what you get when you call Omaha Public Library now days - an enthusiastic and friendly greeting. In my instance, it is "Omaha Public Library-Downtown, This is Joanne, How May I Help You?" This year at our annual staff day we were had "Zing Train" training by Zingerman staff from Ann Arbor, Michigan, in the fine art of customer service. Immediately after staff day we implemented this greeting system wide. We started by attaching the greeting to each and every phone until we now have it (mostly) down pat. My goal with this blog is to relate how I have personally given great customer service to people who I have helped at Omaha Public Library. Source: http://zingtrain.com/home.php