How May I Help You?

This is what you get when you call Omaha Public Library now days - an enthusiastic and friendly greeting. In my instance, it is "Omaha Public Library-Downtown, This is Joanne, How May I Help You?" This year at our annual staff day we were had "Zing Train" training by Zingerman staff from Ann Arbor, Michigan, in the fine art of customer service. Immediately after staff day we implemented this greeting system wide. We started by attaching the greeting to each and every phone until we now have it (mostly) down pat. My goal with this blog is to relate how I have personally given great customer service to people who I have helped at Omaha Public Library.

Source: http://zingtrain.com/home.php

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